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Shamili R: Hi, my name is Shamili R. How may I help you?

 Ryan Bond: Hello

 Shamili R: Hi Ryan.

 Ryan Bond: I have an Iconia Tab a100 and after the update it will not boot.

Ryan Bond: I’ve repeatedly restarted it, and it just hangs on the Acer logo. 

 Shamili R: I understand the concern that the tablet is not boot up after update.

Ryan Bond: that is correct

 Shamili R: Am I correct?

 Shamili R: May I know the serial number?

Ryan Bond: I can’t find it on the case

 Shamili R: I will surely help you with this issue.

Shamili R: I will provide you a link to find the serial number.

 Shamili R: Here is the link :  http://acer.custhelp.com/app/answers/detail/a_id/8108/kw/factory%20reset/session/L3RpbWUvMTMzNjQ5NTQ3My9zaWQvamJrdGVDWGs%3D

 Shamili R: I’m sorry.

Shamili R: This is the link to find serial number :  http://acer.custhelp.com/app/answers/detail/a_id/8449/kw/serial%20number/session/L3RpbWUvMTMzNjQ5NTQ3My9zaWQvamJrdGVDWGs%3D

 Shamili R: Ryan, are we connected?

 Ryan Bond: yes we are

 Ryan Bond: the link you just sent me shows how to find it in the settings

Ryan Bond: but it won’t boot for me to get to it

 Shamili R: Okay. I would suggest you send it for repair.

 Ryan Bond: ok

Ryan Bond: how do I do that?

 Shamili R: Provide me the serial number to check the warranty status.

 Ryan Bond: I can’t get to the serial number because it won’t boot

Shamili R: You can check in the orginal package box.

 Ryan Bond: I don’t have the orignal package.

 Shamili R: May I know the purchase date?

 Ryan Bond: I believe it was the third week of November 2011

Ryan Bond: I got it right after Thanksgiving last fall

 Shamili R: Alright. From the information you have provided, the tablet is under warranty.

 Shamili R: I require a serial number to create a case id.

 Shamili R: Without the correct serial number we would not be in a position to help you. Please contact us with the correct serial number.

Ryan Bond: Given the state of the unit, I’m not sure how to provide you with a serial number.

Shamili R: I can understand the situation.

 Shamili R: You try to get the serial number. We will provide you repair at free of cost.

 Shamili R: Without the correct serial number we would not be in a position to help you.

 Ryan Bond: So you’re saying that even though my tablet is under warranty, I’m not going to have it repaired because I don’t know the serial number?

 Shamili R: Yes. For scheduling the unit for repair, we require serial number or case id.

 Ryan Bond: and the only sources for the SN, are in the OS (which will not boot)… or packaging from something I bought 7 months ago?

 Shamili R: I understand that situation.

 Shamili R: Ryan, you can do factory reset with this help of the link. I will provide you a link.

 Shamili R: This is best troubleshooting way to fix the issue.

Shamili R: Here is the link :  http://acer.custhelp.com/app/answers/detail/a_id/8108/kw/serial%20number/related/1

 Shamili R: Are we connected, Ryan?

 Ryan Bond: yes we are connected

 Shamili R: Okay, Ryan.

 Ryan Bond: The process in this article requires access to the Apps menu.

 Shamili R: You follow the instructions in the link.

 Ryan Bond: Yes, it requires access to the Apps menu. This link is not useful for a tablet that will not boot.

 Shamili R: Okay. You can also contact local technician to fix the issue. Contact us again with serial number, we will take the unit for repair.

Ryan Bond: Where does Acer have local technicians in Oklahoma City?

Shamili R: You contact ’ Best buy ’ or ’ Wallmart ’ to well experienced technician.

 Ryan Bond: So assuming I don’t have the serial number, the only support I’m going to get is through Best Buy or a WalMart?

Shamili R: Unfortunately, without the serial number we can’t schedule the unit for repair Ryan.

Ryan Bond: Well this is probably a good opportunity for me to suggest having the serial number some where on the unit’s case.

Shamili R: Yes. You can get the serial number in original case.

 Ryan Bond: I meant the tablet body, not packaging. 

Ryan Bond: I’ll find another means of resolving this with either Best Buy or a competing product. (iPad) 

 Shamili R: I can understand the situation, Ryan.

 You have disconnected.